Product Advisories

Service Notice: Canon EOS Rebel T6s/EOS 760D & EOS Rebel T6i/EOS 750D

Thank you for using Canon products. This notice is to proactively inform our customers of the phenomenon described below along with Canon’s support actions. We value the trust our customers have placed in us, and we are dedicated to continuously improving product quality as well as delivering industry-leading service and support. We offer our sincerest apologies to any customer who may be inconvenienced. Phenomenon In some units of the models listed below, the following phenomenon may occur due to irregularities on an optical layer located in front of the image sensor: White spots may exist on the optical layer which may result in the appearance of dark circular patterns on the captured image under certain shooting conditions.  Affected Products Canon EOS Rebel T6s/EOS 760D & EOS Rebel T6i/EOS 750D The phenomenon described above may occur in cameras whose first and second digits of the serial number are as set forth below. Identification Procedure: Serial Number: [XXnnnnnnnnnn] EOS Rebel T6s: If “XX” is “01” or “02”, the phenomenon described above may occur. EOS Rebel T6i: If “XX” is “01” or “02”, the phenomenon described above may occur. “n” represents any digit. NOTE: If the battery cover contains the marking illustrated below, the camera is NOT affected by the phenomenon described above even if the first and second digits of the serial number are of the numbers mentioned above. Support Potentially affected cameras will be inspected and affected units will be repaired free of charge. We are developing a solution and will inform you as soon as it is available. Canon EOS Rebel T6s/ EOS 760D: TBD Canon EOS Rebel T6i/ EOS 750D: TBD Contact Information Should you have any questions about the announcement, please contact the Authorized Service Facility in your area or you may contact the Call Center within your region.